Frequently Asked Questions
Questions? We’ve Got Answers.
Do you charge for estimates?
Estimates on installations and replacements are always free. Service calls involve a diagnostic fee, which we’ll quote upfront when you book so there are no surprises at the door.
Do you offer financing?
Yes, through our lending partner Service Finance Company, qualified homeowners can spread the cost of a new system across twenty-five months with no interest. Your comfort specialist walks through the terms during the estimate so you know the monthly number before committing.
Do you provide emergency repairs?
Yes, we offer emergency repairs during our business hours. Give us a call, and we’ll fit you into the schedule as soon as we can.
How do you handle pricing?
Every price is quoted before work starts, and your technician walks you through the findings and the cost before touching anything. If the scope changes mid-job, work pauses until you’ve approved the change.
How long does an installation take?
Most installations finish in one to two days, depending on the system and the specifics of the home. We’ll walk you through the timeline during your estimate so nothing about the schedule is a surprise.
How long has Air Max been in business?
Air Max has been serving Los Angeles homeowners since 2001. Founder Abe Hage started the company with one van, and his sons Peter and Chris run it alongside him today from the same Burbank shop.
How soon can you get a technician out?
We’ll get you into the schedule as soon as we can. Peak weeks fill faster, but we’ll always give you an honest time frame when you book.
How will I know when the technician is coming?
You’ll get a text confirming your appointment when it’s booked, and another when your technician is on the way. Once on site, we go over the scope of work with you before starting and walk through the finished job before leaving.
What brands do you install?
We install Lennox and AC Pro systems, and we’ve been a Lennox Premier Dealer since 2015. Additional recognition includes the Lennox Centurion Award and AC Pro’s Year-over-Year Growth Award since 2022.
What happens when I call?
You’ll reach a real person at our Burbank office who can see the schedule and answer questions about your system. We’ll ask a few details, find an appointment window that works, and text you confirmation before we hang up.
What if something isn’t right after the visit?
That’s warranty work, and we’ll come back until the system is performing the way we said it would. No debate about whether it counts, and no second invoice for the same problem.
What services do you offer?
We handle AC repair, AC installation and replacement, heating repair and replacement, seasonal maintenance, indoor air quality, and heat pumps across Los Angeles County. Same crews and standards on every service, whether the job takes an hour or a couple of days.
What warranties do you offer?
New equipment carries a ten-year manufacturer warranty on parts, and repairs include a one-year warranty on the work itself plus one to three years of labor coverage. Coverage terms depend on the scope of the job and are explained clearly before you sign anything.
What’s the Air Max Loyalty Plan?
Our membership program that includes seasonal maintenance visits, a discount on parts and labor, and priority booking when something urgent comes up. Available as a one or two-year membership, and your technician can walk you through the details during any visit.
Where do you serve?
Los Angeles County and surrounding areas, from Lancaster and Palmdale in the north, out to Ventura in the west, and down to Long Beach in the south. Give us a call and we’ll confirm coverage for your address.
